> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇫🇷 France Number Porting Guide

> A guide to porting local and toll-free phone numbers in France to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for French numbers.

## Initial Overview

### Supported Number Types

| **Number Type** | **Example Prefixes** |
| - | - |
| Geographic (Local) Numbers | +33 1, +33 2, +33 3, +33 4, +33 5 |
| National Numbers | +33 9 |
| Toll-Free Numbers | +33800 |

> [!NOTE]
>
> ⚠️ Mobile numbers are not portable at this time (+33-6x, +33 7x).

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | 10–15 business days | **€30.00** per request, **€10.00** per number |
| National | 10–15 business days | **€30.00** per request, **€10.00** per number |
| Toll-Free | 22 business days | **€0.00** per request, **€130.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

The correct **LOA templates** download inside the **Documents step** of your porting request.

#### ✅ Geographic (Local) Numbers

* Signed LOA (must include a local address matching the number’s registered location)

* Recent invoice (issued within the last 30 days, showing number and company name)

**Required porting info**:

* Company name, postal address

* SIRET code (14-digit business registration ID)

* NAF code (business activity classification)

* RIO code (portability code, dial 3179 to retrieve)

* Current carrier name

**Compliance**:

* K-bis extract (issued within last 3 months, showing local address, rep name, registration number)

* Authorized representative’s valid ID

* 🔁 If your business address is in France but not in the same city, alternative routing may be available — [submit a request](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md) to confirm

#### ✅ National Numbers (including “Numéro Cristal”+33969)

* Signed LOA (must match provider’s registered address)

* Recent invoice (issued within the last 30 days)

**Required porting info**:

* Company commercial name, postal address

* INSEE city code, NAF code, SIRET code

* RIO code, current carrier name

**Compliance**:

* K-bis extract (issued within last 3 months)

* Authorized representative’s valid ID

#### ✅ Toll-free Numbers

* Signed LOA (the template downloads in the Documents step of your porting request)

* Recent invoice from current provider

* RIO code or SIRET (for business customers)

**National format change request** required for numbers from ranges:

* 33 800 90 XXXX

* 33 800 91 XXXX

* 33 800 99 XXXX

* 📩 Contact our Porting Team if your number falls into one of these ranges

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **What It Means** | **How to Fix It** |
| - | - | - |
| **Mismatched address** | The LOA address doesn’t match the current provider’s records | Confirm the registered address with your current provider |
| **Incomplete range** | The number is part of a range and can’t be ported individually | Ask your provider whether the range can be split |
| **Inactive number** | The number is suspended or inactive | Ask the provider to reactivate the number before porting |
| **Outdated invoice** | Invoice is older than 30 days | Provide a more recent invoice from your current carrier |

***

## On Porting Day

* Your number is activated in CloudTalk

* Your previous provider deactivates the number

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

* [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - all countries where we offer porting

* [Country Specific Porting Guides](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


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