> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇧🇪 Belgium Number Porting to Cloudtalk

> A step-by-step guide to porting Belgian local, national, mobile, and toll-free numbers to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Belgian numbers.

## Initial Overview

### Supported Number Types

| **Number Type** | **Details / Prefixes** |
| - | - |
| Geographic (Local) Numbers | — |
| Toll-Free Numbers | +32800 |
| National Numbers | +32 78 |
| Mobile Numbers | +32 4 - mobile numbers are able to be ported, but only voice/calling. SMS is not possible |

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **One-Time Porting Fee** |
| - | - | - |
| Local | \~12 business days | **€30.00** per request, **€5.00** per number |
| National | \~12 business days | **€0.00** per request + **€100.00** per number |
| Mobile | \~12 business days | **€30.00** per request, **€40.00** per number |
| Toll-Free | \~12 business days | **€0.00** per request, **€100.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

* Signed Letter of Authorization (LOA)

* Latest invoice from your current provider (showing your name and the number(s) to be ported)

**Address Requirement (Local Numbers Only)**

* **An address of the end user located within the same area code** as the number being ported.

National, mobile, and toll-free numbers do **not** require an address.

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| Name and address mismatch | Ensure the name and address exactly match your current provider’s records |
| Outdated or unclear invoice | Submit a recent invoice that clearly lists the number(s) you’re porting |
| Incorrectly signed LOA | Make sure the LOA is signed by an authorized person on the account |

***

## On Porting Day

* Your number is activated in CloudTalk on the scheduled port date.

* Your previous provider deactivates the number.

* CloudTalk billing starts the same day.

We recommend confirming with your old provider that billing has stopped.

***

**Need Help?**

Check out:

* [Porting Process Overview](https://help.cloudtalk.io/en/articles/11121993-belgium-number-porting-to-cloudtalk.md)

* [Tips for a Smooth Port](https://help.cloudtalk.io/en/articles/11121993-belgium-number-porting-to-cloudtalk.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our **[Porting Team](mailto:porting@cloudtalk.io)** by email - we're happy to help!


## Related topics

- [Is it possible to make outbound calls from toll-free numbers?](https://help.cloudtalk.io/en/articles/4037019-is-it-possible-to-make-outbound-calls-from-toll-free-numbers.md)
- [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)
- [Phone Number Coverage, Requirements, and Functionality](https://help.cloudtalk.io/en/articles/6823827-phone-number-coverage-requirements-and-functionality.md)


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