> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇨🇭Switzerland Number Porting Guide

> A step-by-step guide to porting Swiss local and toll-free numbers to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Swiss numbers.

## Initial Overview

### Supported Number Types

* Local numbers

* Toll-free numbers

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | \~17 business days | **€30.00** per request, **€5.00** per number |
| Toll-Free | \~30 business days | **€0.00** per request, **€45.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

* Signed Letter of Authorization (LOA)

* Latest invoice from your current provider (showing your name, the number(s) being ported, and proof of ownership)

**Address Requirement (Local Numbers Only)**

* An address located within the same area code as the number being ported.

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| **Incorrect or mismatched information** | Ensure the name and address exactly match your current provider’s records |
| **Outdated or incomplete invoice** | Submit a recent invoice showing clear ownership details and number(s) |
| **Unsigned or incorrectly signed LOA** | Make sure the LOA is signed by the account owner or an authorized representative |

***

## On Porting Day

* Your number will switch to CloudTalk on the scheduled date.

* Your previous provider will deactivate the number.

* CloudTalk billing will begin the same day.

***

**Need Help?**

For more guidance, check out:

* [Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our **[Porting Team](mailto:porting@cloudtalk.io)** by email - we're here to support you every step of the way.


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇦🇹 Austria Number Porting Guide](https://help.cloudtalk.io/en/articles/11458799-austria-number-porting-guide.md)
- [🇮🇱 Israel Number Porting guide](https://help.cloudtalk.io/en/articles/11458866-israel-number-porting-guide.md)


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