> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇳🇱 Netherlands Number Porting Guide

> A step-by-step guide to porting local and national phone numbers from the Netherlands to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Dutch numbers.

## Initial Overview

### Supported Number Types

| **Number Type** | **Example Prefixes** |
| - | - |
| Geographic (Local) Numbers | +31 1, +31 2, +31 3, +31 4, +31 5, +31 7 |
| Non-Geographic (National) | +31 85 |
| Toll-Free Numbers | +31800 |

> [!NOTE]
>
> ⚠️ Mobile numbers (+31 6) are not portable to VoIP operators.

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | 17 business days | **€30.00** per request, **€5.00** per number |
| National | 17 business days | **€30.00** per request, **€7.00** per number |
| Toll-Free | 30 business days | **€0.00** per request, **€130.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

The correct **LOA template** downloads inside the **Documents step** of your porting request.

#### ✅ Local and National Numbers

* Signed Letter of Authorization (LOA)

* Latest Invoice (showing the number(s) and confirming account ownership)

* **Address Requirements**

  * Local Numbers: A valid address in the Netherlands **within the same area code** as the number being ported is required

  * National Numbers: No address documentation is required

#### ✅ Toll-Free Numbers (+31800)

**Option 1: You are the registered end user with ACM**

If your company is the **direct owner** of the number, registered with the **Netherlands Authority for Consumers and Markets (ACM)**, you will need to provide:

* Signed Letter of Authorization (LOA)

* KvK (Chamber of Commerce) number to verify company registration

**Option 2: Number is hosted under a VoIP reseller**

* Transfer of Rights from current provider to your company or CloudTalk’s carrier

* Ownership transfer template (provided by CloudTalk Porting Team after request submission)

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| **Incorrect or mismatched information** | Double-check that the name and address match your current provider’s records |
| **Outdated invoice** | Ensure the invoice is recent (within 30 days) and lists the number(s) to port |
| **LOA not signed or signed by the wrong person** | The LOA must be signed by an authorized person on the account |

***

## On Porting Day

* Your number will switch to CloudTalk on the scheduled date.

* Your old provider will deactivate the number.

* CloudTalk billing will start on the same day.

* We recommend contacting your old provider to confirm billing has stopped.

***

**Need Help?**

For more guidance, check out:

* [Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. Our **Porting Team** is here to support you every step of the way.


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


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