> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇩🇪 Germany Number Porting Guide

> A guide to porting local and toll-free phone numbers in Germany to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documentation, and key steps to ensure a smooth porting process for your German numbers.

***

## Initial Overview

### Supported Number Types

| **Number Type** | **Prefix / Format** |
| - | - |
| Geographic (local) numbers | Varies by location |
| Toll-Free Numbers | [+49800]()xxx |
| National Numbers | [+4932]()xxx |

> [!NOTE]
>
> ⚠️ Mobile numbers (`+49 15xx`, `16x`, `17x`) are **not** portable

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? *See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.*

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | \~2 weeks | **€30.00** per request, **€6.00** per number |
| National | \~7 weeks | **€30.00** per request, **€20.00** per number |
| Toll-Free | \~2 weeks | **€30.00** per request, **€6.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

#### ✅ Geographic and National numbers

* Signed Letter of Authorization (LOA)

  * *the LOA and English guide download in the Documents step of your porting request*

* Latest Invoice from your Current Provider

* Proof of Business Registration in the locality of the number

  * For GmbH (Ltds): Handelsregisterauszug (Commercial Register Extract)

  * For sole proprietors, civil partnerships, tradespeople: A signed and stamped *Gewa 1/2* form from the local authority, along with a color copy of the individual’s passport or national ID (front and back).

#### ✅ Toll-free numbers

#### For German-based companies:

* Signed Letter of Authorization (LOA)

* Allocation Letter (Zuteilungsbescheid - Official document from the *Bundesnetzagentur* confirming the original assignment of the toll-free number to your company)

* Handelsregisterauszug (Commercial Register Extract)

* VAT Number

* Latest Invoice from your Current Provider

#### For non-German-based companies:

* Signed Letter of Authorization (LOA)

* Business registration in your main country of operation

* ID of a legal company representative

  * a person listed as *Geschäftsführer* or *Prokura* on the business registration.

  * Alternatively, if another person is to be authorized, a letter of delegation must be provided by the company director or HR, along with the delegate’s ID.

* Latest Invoice from your Current Provider

### What is a Handelsregisterauszug?

The **Handelsregisterauszug**, or **Commercial Register Extract**, is an official document issued by the German commercial register (**Handelsregister**) that contains key details about a registered company. It’s often required during number porting as proof of the company's legal existence and registered address.

#### How to Obtain a Handelsregisterauszug?

There are two main ways to get it:

1. **Online from the Official Portal**

   * Visit [www.handelsregister.de](https://www.handelsregister.de)

   * Search using your company name or registration number

   * Choose either "Current Extract" or "Chronological Extract" and download the PDF

2. **Request from Your Company’s Legal or Admin Department**

   * If you're not the person handling legal registrations, your company’s legal or finance team likely already has a copy

   * It should be no older than **3 months** to be accepted for porting

> [!WARNING]
>
> 💡 When submitting the ***Handelsregisterauszug*** to the CloudTalk team, ensure it includes: company name, registered address, legal form (e.g., GmbH, AG), authorized representatives, registration number, and registration date.

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

<table>
  <tbody>
    <tr>
      <td>
        **Issue**
      </td>

      <td>
        **How to Fix It**
      </td>
    </tr>

    <tr>
      <td>
        **LOA submitted without a company stamp**
      </td>

      <td>
        Resubmit the LOA with your official company stamp.
      </td>
    </tr>

    <tr>
      <td>
        **Address on the LOA not matching provider’s records**
      </td>

      <td>
        Confirm the correct registered address with your current provider and update the LOA.
      </td>
    </tr>

    <tr>
      <td>
        **Missing/mismatched Allocation Letter (0800)**
      </td>

      <td>
        Provide a valid Allocation Letter from the telecom authority (e.g., Bundesnetzagentur).
      </td>
    </tr>

    <tr>
      <td>
        **Number is part of a block**

        ***

        **that can’t be ported individually**
      </td>

      <td>
        Check with your provider if the number range can be split or ported as a whole.
      </td>
    </tr>

    <tr>
      <td>
        **Number is currently deactivated or suspended**
      </td>

      <td>
        Request your provider to reactivate the number before submitting the porting request.
      </td>
    </tr>

    <tr>
      <td>
        **Invoice is older than 30 days**
      </td>

      <td>
        Provide a more recent invoice from your current telecom provider
      </td>
    </tr>
  </tbody>
</table>

***

## On Porting Day

* The number is activated in your CloudTalk account

* Your former provider deactivates the number

* CloudTalk billing begins the same day

* We recommend notifying your previous provider to prevent duplicate charges

***

Need Help? For more guidance, check out:

* [Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. Our **Porting Team** is here to support you every step of the way.


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.