> ## Documentation Index > Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt > Use this file to discover all available pages before exploring further. # 🇬🇧 UK Number Porting Guide > UK number porting instructions for CloudTalk *** > [!NOTE] > > This guide outlines the supported number types, required documents, hosting rules, and porting timelines for UK numbers. ## Initial Overview ### Supported Number Types | **Number Type** | **Example Prefixes** | | - | - | | Geographic (Local) Numbers | +441, +442 | | Mobile Numbers | +447 | | Non-Geographic (National) | +443 | | Non-Geographic (Toll-Free) | +44800, +44808 | ### Submit Your Request Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**. > [!WARNING] > > Looking to port numbers from other countries? See **[Global Porting Coverage](/en/articles/5440566-porting-pricing-and-coverage)**. ### Letter of Authorization Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.) ### Timelines & Pricing | Number Type | Estimated Duration | Pricing | | - | - | - | | Local | \~15–20 business days | **€30.00** per request, **€7.00** per number | | National | \~15–20 business days | **€30.00** per request, **€7.00** per number | | Toll-Free | \~15–20 business days | **€30.00** per request, **€8.00** per number | | Mobile | \~5–7 business days | **€30.00** per request, **€7.00** per number | > [!WARNING] > > ⚠️ Timelines may vary if submitted details do not match your current provider’s records. *** ## Required Documents for Number Porting The correct **LOA template** downloads inside the **Documents step** of your porting request. ### ✅ Geographic (Local) Numbers * Signed Letter of Authorization (LOA) * Recent billing document (issued within the last 3 months, showing number and account holder) * UK site address matching the number’s registered location ### ✅ Mobile Numbers * PAC Code (Porting Authorization Code) * 9-digit Format: 3 letters + 6 digits (e.g. ABC123456) *- Issued by your current mobile provider* * Expiration date of PAC Code with current Provider - *Valid for 30 days by default* * *From major carriers like Vodafone or O2 there will be one unique PAC code per number* * *If you are moving from another VoIP platform there may be only one PAC code for a whole batch of numbers* * *You’ll enter your PAC code in the Verification step of your porting request.* * Recent billing document (issued within the last 3 months, showing number and account holder) ### ✅ National & Toll-Free Numbers (Non-Geographic) * Signed LOA (must include **Billing Account Number**) * Recent billing document (issued within the last 3 months, showing number and account holder) ### Regulatory Compliance (KYC) UK number porting is subject to identity verification under UK telecom regulations. CloudTalk (via our partner carrier) may request additional documents depending on: * Whether your company is **UK-based** or **international** * The **type of number** being ported (mobile, geographic, non-geographic, etc.) *** ## Porting Process Overview 1. **Submit Your Porting Request**\ Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**. 2. **Initial Review**\ Cloudtalk team'll verify number portability and confirm the next steps. 3. **Documentation Collection**\ Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider. 4. **Submission to Carrier**\ CloudTalk submits your request to our partner carrier, who then forwards it to your current provider. 5. **Approval or Rejection** * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance). * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request. *** ## Common Rejection Reasons | **Issue** | **Description** | **How to Fix** | | - | - | - | | **Mismatched Account Information** | Details on the LOA don't match what's on file with the losing provider (often the postal code). | Double-check the LOA fields against your provider’s account info. | | **Incorrect or Incomplete LOA** | Required fields are missing or the signature is typed. | Fill all fields and apply a valid digital or handwritten signature. | | **Invalid PAC or STAC** | The code for mobile numbers is incorrect or expired. | Request a valid PAC/STAC from your current provider before submission. | | **Outdated Billing Document** | Invoice is older than 3 months. | Submit a recent invoice issued within the past 90 days. | *** ## On Porting Day * The number is activated in your CloudTalk account * Your former provider deactivates the number * CloudTalk billing begins the same day * We recommend notifying your previous provider to prevent duplicate charges *** ## SMS Functionality Note * SMS for **mobile numbers** is activated along with voice * **Geographic, national, and toll-free numbers** are not SMS capable *** **Need Help?** For further assistance, please refer to: * [CloudTalk Porting Process Overview](/en/articles/2145454-porting-requests-and-process) * [CloudTalk Recommendations for a Smooth Port](/en/articles/6084486-recommendations-for-a-smooth-port) Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. ## Related topics - [🇦🇺 Australia Number Porting Guide](/en/articles/11069749-australia-number-porting-guide.md) - [🇨🇦 Canada Number Porting Guide](/en/articles/11045800-canada-number-porting-guide.md) - [🇱🇺 Luxembourg Number Porting Guide](/en/articles/11469487-luxembourg-number-porting-guide.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.